FAQ

Orders & Products

1. What products does True Line offer?
We offer high-quality streetwear for men and women – including hoodies, T-shirts, and sweatpants. Our style: urban, authentic, and timeless.

2. How do I find the right size?
Our products fit true to size. You'll find a size chart in each product description for your convenience. If you have any questions, our support team will be happy to help.

3. What quality do the products have?
Product quality is our top priority; you will find all important information in the description of every available product in our range.

Payment & Vouchers

4. What payment methods do you offer?
We accept:

Credit card (Visa, MasterCard, Amex)

PayPal

Klarna (invoice & installment payment)

Instant bank transfer

Apple Pay & Google Pay

5. Can I redeem a voucher?
Yes, you can enter your voucher code in the checkout area. Make sure it's spelled correctly (case sensitive).

Shipping & Delivery

6. Which countries does True Line ship to?
We currently deliver within and outside Germany (EU).

7. How long does shipping take?

Germany: 2–4 working days

Outside Germany: 3–6 working days
All orders are shipped with a tracking number.

8. How much does shipping cost?

Germany: €3.95 (free for orders over €50)

Outside Germany: 6.95 €

Returns & Exchanges

9. Can I return items?
Yes. You have a 14-day right of return. Items must be unworn and in their original packaging. Email us at truelineclothing@gmail.com to receive your return label.

10. Are there free returns?
Within Germany, yes. For returns from abroad, we ask you to cover the shipping costs yourself.

Contact & Support

11. How do I contact customer service?
Our support is available Monday to Friday, 10 a.m. to 6 p.m.
Email: truelineclothing@gmail.com
Instagram: truelineclo

12. Do you have a physical store?
We're currently an online-only shop. However, pop-up stores and events are planned – follow us on social media so you don't miss anything.